Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 304 | Technology | Infrastructure & Operations | Service Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. | |
| 305 | Technology | Infrastructure & Operations | Service Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. | |
| 306 | Technology | Infrastructure & Operations | Service Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. | |
| 307 | Technology | Infrastructure & Operations | Service Management | Knowledge of service governance frameworks and SLO/KPI setting. | |
| 308 | Technology | Infrastructure & Operations | Service Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. | |
| 309 | Technology | Infrastructure & Operations | Service Management | Ability to lead the full lifecycle of incident and problem management. | |
| 310 | Technology | Infrastructure & Operations | Service Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. | |
| 311 | Technology | Infrastructure & Operations | Service Management | Ability to support service migration and network zoning initiatives. | |
| 312 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 313 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 314 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 315 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 316 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 317 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to lead the full lifecycle of incident and problem management. |
| 318 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 319 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to support service migration and network zoning initiatives. |
| 320 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 321 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 322 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 323 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of service governance frameworks and SLO/KPI setting. |
| 324 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 325 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to lead the full lifecycle of incident and problem management. |
| 326 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 327 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to support service migration and network zoning initiatives. |
| 328 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 329 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 330 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 331 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 332 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 333 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to lead the full lifecycle of incident and problem management. |
| 334 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 335 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to support service migration and network zoning initiatives. |
| 433 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. | |
| 441 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 449 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 457 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 465 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 473 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 481 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 537 | Technology | Technology Services Assurance | Change Management | Ability to execute the IT Service Management Tools (Change, Incident & Release Management) | |
| 545 | Technology | Technology Services Assurance | Release & Deployment Management | Knowledge of IT service management (ITSM) platforms for handling change, incident, and release workflows efficiently. |