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Skill Inventory Matrix

Enabler for Internal Mobility Program

Records
ID Sector Division Department Unit Technical Skills
517 Technology Technology Services Assurance Knowledge of IT change management lifecycle, including request initiation, impact assessment, approval protocols, implementation control, and change documentation.
518 Technology Technology Services Assurance Knowledge of release management and deployment procedures.
519 Technology Technology Services Assurance Knowledge of testing lifecycle management, covering IAT, UAT, functional, performance, regression, and system integration testing methodologies.
520 Technology Technology Services Assurance Knowledge of defect management practices, including defect identification, prioritization, root cause analysis, and resolution tracking.
521 Technology Technology Services Assurance Ability to operate and configure ITSM tools, including SMAX, Jira, TestRail, and Micro Focus ALM.
522 Technology Technology Services Assurance Ability to plan and conduct end-to-end disaster recovery and business continuity testing.
523 Technology Technology Services Assurance Ability to design and maintain service dashboards and reports using MS Excel and PowerPoint.
524 Technology Technology Services Assurance Quality Assurance & Testing Knowledge of QA testing methodologies and lifecycle including functional, integration, regression, performance, security, and DR testing for banking and digital systems.
525 Technology Technology Services Assurance Quality Assurance & Testing Knowledge of test planning and execution tools, such as Selenium, JUnit, LoadRunner, and TestRail, to support automation, test case development, and reporting.
526 Technology Technology Services Assurance Quality Assurance & Testing Knowledge of disaster recovery testing protocols, coordinating with DR and BCM teams to validate system resilience and service restoration capabilities.
527 Technology Technology Services Assurance Quality Assurance & Testing Ability to design and implement risk-based test plans and schedules.
528 Technology Technology Services Assurance Quality Assurance & Testing Ability to conduct defect tracking and root cause analysis (RCA) using tools like Jira or Micro Focus ALM, ensuring effective resolution and closure of software issues.
529 Technology Technology Services Assurance Quality Assurance & Testing Ability to apply quality assurance best practices in alignment with SAMA, ITGC, and internal audit.
530 Technology Technology Services Assurance Quality Assurance & Testing Ability to define and track QA KPIs and metrics, using MS Excel, Power BI.
531 Technology Technology Services Assurance Change Management Knowledge of best practices in IT.
532 Technology Technology Services Assurance Change Management Knowledge of frameworks such as SAMA ITG, ITIL, and COBIT
533 Technology Technology Services Assurance Change Management Knowledge of Production Release & Deployment Procedures (Rollback Plans, Go-Live Readiness, Coordination)
534 Technology Technology Services Assurance Change Management Knowledge of process analysis and optimization.
535 Technology Technology Services Assurance Change Management Knowledge of IT systems, infrastructure, and software development life cycles (SDLC).
536 Technology Technology Services Assurance Change Management Knowledge of SMAX, Micro Focus ALM/QC, Jira & TestRail (Defect Management, Test Execution & Reporting)
537 Technology Technology Services Assurance Change Management Ability to execute the IT Service Management Tools (Change, Incident & Release Management)
538 Technology Technology Services Assurance Change Management Ability to identify, assess, and mitigating risks associated with IT changes.
539 Technology Technology Services Assurance Change Management Ability to implement continuous improvement practices in change management.
540 Technology Technology Services Assurance Change Management Ability to use MS Excel & PowerPoint (Reporting Dashboards & KPI Tracking)
541 Technology Technology Services Assurance Release & Deployment Management Knowledge of the full change management lifecycle including request intake, impact assessment, approval workflows, and implementation controls.
542 Technology Technology Services Assurance Release & Deployment Management Knowledge of end-to-end testing lifecycle management including SIT, UAT, functional, performance, and regression testing.
543 Technology Technology Services Assurance Release & Deployment Management Knowledge of IT frameworks such as ITIL, Agile, and DevOps for structured service delivery and continuous integration.
544 Technology Technology Services Assurance Release & Deployment Management Knowledge of tools like SMAX, Micro Focus ALM/QC, Jira, and TestRail for defect management, test execution, and quality assurance tracking.
545 Technology Technology Services Assurance Release & Deployment Management Knowledge of IT service management (ITSM) platforms for handling change, incident, and release workflows efficiently.
546 Technology Technology Services Assurance Release & Deployment Management Ability to use MS Excel and PowerPoint to generate dashboards, maintain test logs, and track KPIs for reporting purposes.
547 Technology Technology Services Assurance Release & Deployment Management Ability to manage production release and deployment processes, including rollback planning, go-live readiness, and stakeholder coordination.
548 Technology Technology Services Assurance Release & Deployment Management Ability to perform root cause analysis (RCA) and manage incident resolution for critical system failures.
549 Technology Technology Services Assurance Technology Disaster Recovery Knowledge of the change management lifecycle, including request initiation, risk assessment, approval, and controlled implementation.
550 Technology Technology Services Assurance Technology Disaster Recovery Knowledge of release and deployment procedures, including rollback planning, go-live readiness, and stakeholder coordination.
551 Technology Technology Services Assurance Technology Disaster Recovery Knowledge of cloud platforms (e.g., AWS, Azure) and virtualization technologies used in disaster recovery environments.
552 Technology Technology Services Assurance Technology Disaster Recovery Knowledge of incident response frameworks and ability to coordinate effective recovery during operational disruptions.
553 Technology Technology Services Assurance Technology Disaster Recovery Knowledge of backup technologies and data recovery processes to ensure continuity and data integrity.
554 Technology Technology Services Assurance Technology Disaster Recovery Knowledge of ITSM tools for managing change, incident, and release processes efficiently.
555 Technology Technology Services Assurance Technology Disaster Recovery Ability to use MS Excel and PowerPoint for building dashboards, visualizing KPIs, and tracking IT service metrics.
556 Technology Technology Services Assurance Technology Disaster Recovery Ability to identify, assess, and mitigate risks related to IT operations and disaster recovery planning.