Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 304 | Technology | Infrastructure & Operations | Service Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. | |
| 312 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 313 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 314 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 315 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 316 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 317 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to lead the full lifecycle of incident and problem management. |
| 318 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 319 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to support service migration and network zoning initiatives. |
| 320 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 328 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |