Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 294 | Technology | Infrastructure & Operations | Knowledge of network and communications infrastructure. | ||
| 295 | Technology | Infrastructure & Operations | Knowledge of service monitoring tools and SLA frameworks to track uptime, latency, throughput, and system health metrics. | ||
| 296 | Technology | Infrastructure & Operations | Knowledge of Site Reliability Engineering (SRE) methodologies. | ||
| 297 | Technology | Infrastructure & Operations | Knowledge of middleware deployment processes and integration architectures. | ||
| 298 | Technology | Infrastructure & Operations | Knowledge of banking application infrastructure, covering integration models, system scalability, and infrastructure lifecycle management. | ||
| 299 | Technology | Infrastructure & Operations | Knowledge of ITIL, NIST, IFRS, and SAMA regulatory standards. | ||
| 300 | Technology | Infrastructure & Operations | Ability to manage incident and problem resolution processes, including performing root cause analysis (RCA) | ||
| 301 | Technology | Infrastructure & Operations | Ability to plan and manage infrastructure capacity, availability, and resiliency. | ||
| 302 | Technology | Infrastructure & Operations | Ability to implement robust storage and database strategies. | ||
| 303 | Technology | Infrastructure & Operations | Ability to manage end-user support experiences, leveraging ITSM tools. | ||
| 304 | Technology | Infrastructure & Operations | Service Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. | |
| 305 | Technology | Infrastructure & Operations | Service Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. | |
| 306 | Technology | Infrastructure & Operations | Service Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. | |
| 307 | Technology | Infrastructure & Operations | Service Management | Knowledge of service governance frameworks and SLO/KPI setting. | |
| 308 | Technology | Infrastructure & Operations | Service Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. | |
| 309 | Technology | Infrastructure & Operations | Service Management | Ability to lead the full lifecycle of incident and problem management. | |
| 310 | Technology | Infrastructure & Operations | Service Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. | |
| 311 | Technology | Infrastructure & Operations | Service Management | Ability to support service migration and network zoning initiatives. | |
| 312 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 313 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 314 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 315 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 316 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 317 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to lead the full lifecycle of incident and problem management. |
| 318 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 319 | Technology | Infrastructure & Operations | Service Management | Configuration Management | Ability to support service migration and network zoning initiatives. |
| 320 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 321 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 322 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 323 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Knowledge of service governance frameworks and SLO/KPI setting. |
| 324 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 325 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to lead the full lifecycle of incident and problem management. |
| 326 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 327 | Technology | Infrastructure & Operations | Service Management | Service Monitoring & Reporting | Ability to support service migration and network zoning initiatives. |
| 328 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 329 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 330 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 331 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 332 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 333 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to lead the full lifecycle of incident and problem management. |
| 334 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 335 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to support service migration and network zoning initiatives. |
| 336 | Technology | Infrastructure & Operations | Infrastructure Management | Knowledge of network architecture and infrastructure technologies including LAN/WAN, switches, routers, firewalls, VPN, and wireless networks. | |
| 337 | Technology | Infrastructure & Operations | Infrastructure Management | Knowledge of infrastructure capacity and availability planning, including performance monitoring, utilization forecasting, and scalability modeling. | |
| 338 | Technology | Infrastructure & Operations | Infrastructure Management | Knowledge of IT infrastructure lifecycle management, including system provisioning, patching, maintenance, and decommissioning. | |
| 339 | Technology | Infrastructure & Operations | Infrastructure Management | Knowledge of vendor management practices, including SLA enforcement and issue escalation. | |
| 340 | Technology | Infrastructure & Operations | Infrastructure Management | Ability to administer and optimize enterprise storage and database environments (e.g., SQL, Oracle, NoSQL). | |
| 341 | Technology | Infrastructure & Operations | Infrastructure Management | Ability to manage hybrid infrastructure environments, ensuring secure and seamless integration between on-premises systems and cloud platforms. | |
| 342 | Technology | Infrastructure & Operations | Infrastructure Management | Ability to enforce infrastructure compliance with ITIL, NIST, SAMA, and internal governance standards. | |
| 343 | Technology | Infrastructure & Operations | Infrastructure Management | Ability to lead incident response and root cause analysis for infrastructure-related outages and service disruptions. | |
| 344 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Knowledge of network architecture and infrastructure technologies including LAN/WAN, switches, routers, firewalls, VPN, and wireless networks. |
| 345 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Knowledge of infrastructure capacity and availability planning, including performance monitoring, utilization forecasting, and scalability modeling. |
| 346 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Knowledge of IT infrastructure lifecycle management, including system provisioning, patching, maintenance, and decommissioning. |
| 347 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Knowledge of vendor management practices, including SLA enforcement and issue escalation. |
| 348 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Ability to administer and optimize enterprise storage and database environments (e.g., SQL, Oracle, NoSQL). |
| 349 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Ability to manage hybrid infrastructure environments, ensuring secure and seamless integration between on-premises systems and cloud platforms. |
| 350 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Ability to enforce infrastructure compliance with ITIL, NIST, SAMA, and internal governance standards. |
| 351 | Technology | Infrastructure & Operations | Infrastructure Management | Network & Communications Management | Ability to lead incident response and root cause analysis for infrastructure-related outages and service disruptions. |
| 352 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Knowledge of network architecture and infrastructure technologies including LAN/WAN, switches, routers, firewalls, VPN, and wireless networks. |
| 353 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Knowledge of infrastructure capacity and availability planning, including performance monitoring, utilization forecasting, and scalability modeling. |
| 354 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Knowledge of IT infrastructure lifecycle management, including system provisioning, patching, maintenance, and decommissioning. |
| 355 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Knowledge of vendor management practices, including SLA enforcement and issue escalation. |
| 356 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Ability to administer and optimize enterprise storage and database environments (e.g., SQL, Oracle, NoSQL). |
| 357 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Ability to manage hybrid infrastructure environments, ensuring secure and seamless integration between on-premises systems and cloud platforms. |
| 358 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Ability to enforce infrastructure compliance with ITIL, NIST, SAMA, and internal governance standards. |
| 359 | Technology | Infrastructure & Operations | Infrastructure Management | Storage & Database Management | Ability to lead incident response and root cause analysis for infrastructure-related outages and service disruptions. |
| 360 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Knowledge of network architecture and infrastructure technologies including LAN/WAN, switches, routers, firewalls, VPN, and wireless networks. |
| 361 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Knowledge of infrastructure capacity and availability planning, including performance monitoring, utilization forecasting, and scalability modeling. |
| 362 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Knowledge of IT infrastructure lifecycle management, including system provisioning, patching, maintenance, and decommissioning. |
| 363 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Knowledge of vendor management practices, including SLA enforcement and issue escalation. |
| 364 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Ability to administer and optimize enterprise storage and database environments (e.g., SQL, Oracle, NoSQL). |
| 365 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Ability to manage hybrid infrastructure environments, ensuring secure and seamless integration between on-premises systems and cloud platforms. |
| 366 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Ability to enforce infrastructure compliance with ITIL, NIST, SAMA, and internal governance standards. |
| 367 | Technology | Infrastructure & Operations | Infrastructure Management | Infra & Cloud Support | Ability to lead incident response and root cause analysis for infrastructure-related outages and service disruptions. |
| 368 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Knowledge of network architecture and infrastructure technologies including LAN/WAN, switches, routers, firewalls, VPN, and wireless networks. |
| 369 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Knowledge of infrastructure capacity and availability planning, including performance monitoring, utilization forecasting, and scalability modeling. |
| 370 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Knowledge of IT infrastructure lifecycle management, including system provisioning, patching, maintenance, and decommissioning. |
| 371 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Knowledge of vendor management practices, including SLA enforcement and issue escalation. |
| 372 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Ability to administer and optimize enterprise storage and database environments (e.g., SQL, Oracle, NoSQL). |
| 373 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Ability to manage hybrid infrastructure environments, ensuring secure and seamless integration between on-premises systems and cloud platforms. |
| 374 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Ability to enforce infrastructure compliance with ITIL, NIST, SAMA, and internal governance standards. |
| 375 | Technology | Infrastructure & Operations | Infrastructure Management | Availability, Capacity Management | Ability to lead incident response and root cause analysis for infrastructure-related outages and service disruptions. |
| 376 | Technology | Infrastructure & Operations | Platform Management | Knowledge of Site Reliability Engineering (SRE) principles including SLIs, SLOs, error budgets, and incident response to enhance system availability and MTTR reduction. | |
| 377 | Technology | Infrastructure & Operations | Platform Management | Knowledge of patching, upgrades, and middleware compliance controls, ensuring alignment with SAMA regulations and audit readiness. | |
| 378 | Technology | Infrastructure & Operations | Platform Management | Knowledge of integration architecture and service orchestration. | |
| 379 | Technology | Infrastructure & Operations | Platform Management | Knowledge of hybrid infrastructure planning and cloud transformation, ensuring middleware readiness and scalability across environments. | |
| 380 | Technology | Infrastructure & Operations | Platform Management | Ability to perform platform performance tuning and capacity planning. | |
| 381 | Technology | Infrastructure & Operations | Platform Management | Ability to manage enterprise middleware platforms (e.g., IBM MQ, Kafka, WebLogic, API Gateways), ensuring secure and scalable integrations across systems. | |
| 382 | Technology | Infrastructure & Operations | Platform Management | Ability to lead root cause analysis and implement long-term fixes for recurring platform or middleware issues. | |
| 383 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Knowledge of Site Reliability Engineering (SRE) principles including SLIs, SLOs, error budgets, and incident response to enhance system availability and MTTR reduction. |
| 384 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Knowledge of patching, upgrades, and middleware compliance controls, ensuring alignment with SAMA regulations and audit readiness. |
| 385 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Knowledge of integration architecture and service orchestration. |
| 386 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Knowledge of hybrid infrastructure planning and cloud transformation, ensuring middleware readiness and scalability across environments. |
| 387 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Ability to perform platform performance tuning and capacity planning. |
| 388 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Ability to manage enterprise middleware platforms (e.g., IBM MQ, Kafka, WebLogic, API Gateways), ensuring secure and scalable integrations across systems. |
| 389 | Technology | Infrastructure & Operations | Platform Management | Site Reliability Engineering | Ability to lead root cause analysis and implement long-term fixes for recurring platform or middleware issues. |
| 390 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Knowledge of Site Reliability Engineering (SRE) principles including SLIs, SLOs, error budgets, and incident response to enhance system availability and MTTR reduction. |
| 391 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Knowledge of patching, upgrades, and middleware compliance controls, ensuring alignment with SAMA regulations and audit readiness. |
| 392 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Knowledge of integration architecture and service orchestration. |
| 393 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Knowledge of hybrid infrastructure planning and cloud transformation, ensuring middleware readiness and scalability across environments. |
| 394 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Ability to perform platform performance tuning and capacity planning. |
| 395 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Ability to manage enterprise middleware platforms (e.g., IBM MQ, Kafka, WebLogic, API Gateways), ensuring secure and scalable integrations across systems. |
| 396 | Technology | Infrastructure & Operations | Platform Management | Middleware Management | Ability to lead root cause analysis and implement long-term fixes for recurring platform or middleware issues. |
| 397 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Knowledge of secure access controls, encryption, and system hardening. | |
| 398 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Knowledge of user device support, deployment, and vendor coordination. | |
| 399 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Knowledge of endpoint protection platforms (AV, MDM, EDR). | |
| 400 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Knowledge of compliance and telemetry tools for asset monitoring. | |
| 401 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Ability to manage IT service desks, ticket workflows, and SLAs. | |
| 402 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Ability to enhance support services using analytics, self-service tools, and modern collaboration platforms. | |
| 403 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Ability to manage SIEM, IDS/IPS, firewalls, and endpoint protection systems. | |
| 404 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Ability to lead incident response and post-breach remediation. | |
| 405 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Ability to enforce secure provisioning, patching, and lifecycle management. | |
| 406 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Knowledge of secure access controls, encryption, and system hardening. |
| 407 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Knowledge of user device support, deployment, and vendor coordination. |
| 408 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Knowledge of endpoint protection platforms (AV, MDM, EDR). |
| 409 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Knowledge of compliance and telemetry tools for asset monitoring. |
| 410 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Ability to manage IT service desks, ticket workflows, and SLAs. |
| 411 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Ability to enhance support services using analytics, self-service tools, and modern collaboration platforms. |
| 412 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Ability to manage SIEM, IDS/IPS, firewalls, and endpoint protection systems. |
| 413 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Ability to lead incident response and post-breach remediation. |
| 414 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Technology Security | Ability to enforce secure provisioning, patching, and lifecycle management. |
| 415 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Knowledge of secure access controls, encryption, and system hardening. |
| 416 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Knowledge of user device support, deployment, and vendor coordination. |
| 417 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Knowledge of endpoint protection platforms (AV, MDM, EDR). |
| 418 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Knowledge of compliance and telemetry tools for asset monitoring. |
| 419 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Ability to manage IT service desks, ticket workflows, and SLAs. |
| 420 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Ability to enhance support services using analytics, self-service tools, and modern collaboration platforms. |
| 421 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Ability to manage SIEM, IDS/IPS, firewalls, and endpoint protection systems. |
| 422 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Ability to lead incident response and post-breach remediation. |
| 423 | Technology | Infrastructure & Operations | Technology Security & End-user Services | Asset and Endpoint Security | Ability to enforce secure provisioning, patching, and lifecycle management. |
| 424 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Knowledge of secure access controls, encryption, and system hardening. |
| 425 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Knowledge of user device support, deployment, and vendor coordination. |
| 426 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Knowledge of endpoint protection platforms (AV, MDM, EDR). |
| 427 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Knowledge of compliance and telemetry tools for asset monitoring. |
| 428 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Ability to manage IT service desks, ticket workflows, and SLAs. |
| 429 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Ability to enhance support services using analytics, self-service tools, and modern collaboration platforms. |
| 430 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Ability to manage SIEM, IDS/IPS, firewalls, and endpoint protection systems. |
| 431 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Ability to lead incident response and post-breach remediation. |
| 432 | Technology | Infrastructure & Operations | Technology Security & End-user Services | End User Services | Ability to enforce secure provisioning, patching, and lifecycle management. |
| 433 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. | |
| 434 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of incident, problem, and change management protocols. | |
| 435 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of network and infrastructure operations. | |
| 436 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. | |
| 437 | Technology | Infrastructure & Operations | Technology Operations | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. | |
| 438 | Technology | Infrastructure & Operations | Technology Operations | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. | |
| 439 | Technology | Infrastructure & Operations | Technology Operations | Ability to coordinate platform support across APIs, middleware, and integration layers. | |
| 440 | Technology | Infrastructure & Operations | Technology Operations | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. | |
| 441 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 442 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of incident, problem, and change management protocols. |
| 443 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of network and infrastructure operations. |
| 444 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 445 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 446 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 447 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 448 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |
| 449 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 450 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of incident, problem, and change management protocols. |
| 451 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of network and infrastructure operations. |
| 452 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 453 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 454 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 455 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 456 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |
| 457 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 458 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of incident, problem, and change management protocols. |
| 459 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of network and infrastructure operations. |
| 460 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 461 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 462 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 463 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 464 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |
| 465 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 466 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of incident, problem, and change management protocols. |
| 467 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of network and infrastructure operations. |
| 468 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 469 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 470 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 471 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 472 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |
| 473 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 474 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of incident, problem, and change management protocols. |
| 475 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of network and infrastructure operations. |
| 476 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 477 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 478 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 479 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 480 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |
| 481 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 482 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of incident, problem, and change management protocols. |
| 483 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of network and infrastructure operations. |
| 484 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 485 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 486 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 487 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 488 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |