Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 433 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. | |
| 441 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 442 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of incident, problem, and change management protocols. |
| 443 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of network and infrastructure operations. |
| 444 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 445 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 446 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 447 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 448 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |
| 449 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 457 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 465 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 473 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 481 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |