Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 1634 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Knowledge of design system frameworks and visual identity governance. |
| 1635 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Knowledge of user experience (UX) research methodologies, including ethnographic studies, surveys, and usability testing. |
| 1636 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Knowledge of accessibility standards (e.g., WCAG) and inclusive design principles to create experiences that serve diverse user groups. |
| 1637 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Knowledge of UI/UX best practices for omnichannel banking platforms. |
| 1638 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Ability to create and iterate on wireframes, prototypes, and high-fidelity mockups using tools such as Figma, Sketch, or Adobe XD. |
| 1639 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Ability to lead customer journey mapping and service blueprinting to identify user pain points and enhance end-to-end interactions. |
| 1640 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Ability to analyze CX metrics (e.g., NPS, CSAT, CES) and translate them into design strategies. |
| 1641 | Commercial | Prodducts, CX & Enagagement | Design & CX | UI/UX Design | Ability to operate and manage a UX Lab for prototype testing, qualitative feedback gathering, and validation of user-centric hypotheses. |