Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 159 | Technology | Applications Development | Customer Experience Platform | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. | |
| 160 | Technology | Applications Development | Customer Experience Platform | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. | |
| 161 | Technology | Applications Development | Customer Experience Platform | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. | |
| 162 | Technology | Applications Development | Customer Experience Platform | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. | |
| 163 | Technology | Applications Development | Customer Experience Platform | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. | |
| 164 | Technology | Applications Development | Customer Experience Platform | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. | |
| 165 | Technology | Applications Development | Customer Experience Platform | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. | |
| 166 | Technology | Applications Development | Customer Experience Platform | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. | |
| 167 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 168 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 169 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 170 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 171 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 172 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 173 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 174 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 175 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 176 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 177 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 178 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 179 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 180 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 181 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 182 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 183 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 184 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 185 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 186 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 187 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 188 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 189 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 190 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 191 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 192 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 193 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 194 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 195 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 196 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 197 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 198 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 199 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 200 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 201 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 202 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 203 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 204 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 205 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 206 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |