Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 147 | Technology | Knowledge of CRM, ERP, Core Banking, and backend platforms that use .NET and Java technologies. | |||
| 159 | Technology | Applications Development | Customer Experience Platform | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. | |
| 167 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 168 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 169 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 170 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 171 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 172 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 173 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 174 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 175 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 183 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 191 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 199 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 266 | Technology | Applications Development | Enterprise Applications | Knowledge of enterprise application ecosystems (ERP, CRM, HRMS, procurement) and their integration across banking operations. | |
| 273 | Technology | Applications Development | Enterprise Applications | ERP | Knowledge of enterprise application ecosystems (ERP, CRM, HRMS, procurement) and their integration across banking operations. |
| 280 | Technology | Applications Development | Enterprise Applications | Legal & Audit Systems Mgmt. | Knowledge of enterprise application ecosystems (ERP, CRM, HRMS, procurement) and their integration across banking operations. |
| 287 | Technology | Applications Development | Enterprise Applications | Internal Support System | Knowledge of enterprise application ecosystems (ERP, CRM, HRMS, procurement) and their integration across banking operations. |
| 631 | Technology | Enterprise Architecture | Knowledge of core banking systems (e.g., T24), CRM platforms, and middleware integration patterns. |