Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 1832 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of complaint lifecycle management, including SAMA Cares handling, SLA tracking, and escalation protocols. | |
| 1833 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of the full suite of STC Bank’s services and digital offerings to effectively validate complaints and provide accurate resolutions. | |
| 1834 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of Business Continuity (BCP) and Disaster Recovery (DR). | |
| 1835 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Knowledge of audit trail documentation, exception reporting, and risk remediation strategies. | |
| 1836 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to draft, assess, and validate BRDs for change requests and ensure alignment with operational requirements. | |
| 1837 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to participate in UAT cycles, identify issues, and ensure findings are documented and communicated for resolution. | |
| 1838 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to perform root cause analysis, utilize internal systems, and coordinate with departments to resolve issues. | |
| 1839 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to work closely with QA, Bank Operations, Transaction Solutions, and Contact Center. | |
| 1840 | Business Operations | Account Opening & Payment | Other Settlement & Exception | Ability to develop structured reports and dashboards related to complaint volume, resolution timelines and root causes. |